How do I place an order?
Simply browse our products, select your preferred size and colour, add to basket, and proceed to checkout. Follow the prompts to enter your delivery and payment details.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout.
Is it safe to shop on your website?
Absolutely. We use SSL encryption to protect your personal and payment information. We never store your card details on our servers.
Can I cancel my order?
You can cancel within 24 hours of placing your order by contacting help@nazzarfit.com. After this period, the order will have been processed and you'll need to follow our returns procedure once received.
Will I be charged customs duties?
For UK deliveries, there are no additional customs charges. Your order price includes all applicable taxes and fees.
How do I find my correct size?
Please refer to our size guide available on each product page. Our sizes follow standard UK measurements. If you're between sizes, we recommend ordering the larger size.
Are your products true to size?
Yes, our products are designed to fit true to UK sizing standards. Customer reviews often include fit feedback which may be helpful.
What materials are your products made from?
Material composition is listed on each product page. We prioritise quality fabrics suitable for active and everyday wear.
Do you restock sold-out items?
Popular items are regularly restocked. You can sign up for restock notifications on the product page, or contact us to enquire about specific items.
Do you deliver to Northern Ireland, Scotland, and Wales?
Yes, we deliver throughout the United Kingdom, including Northern Ireland, Scotland, Wales, and offshore islands (additional delivery time may apply to remote areas).
Can I change my delivery address after ordering?
Address changes are only possible within 24 hours of order confirmation. After this, the order cannot be modified as it enters our logistics system.
What if I'm not home for delivery?
The courier will leave a card with collection or redelivery instructions. You can usually arrange redelivery or collection from a local depot.
My parcel hasn't arrived within the estimated timeframe. What should I do?
Please check your tracking information first. If your order is significantly delayed beyond 15 working days, contact us at help@nazzarfit.com with your order number, and we'll investigate.
What is your returns policy?
You have 14 days from receipt to return items in unworn, unwashed condition with original tags attached. See our Returns & Exchanges Policy for full details.
How long do refunds take?
Refunds are processed within 14 days of receiving your returned item. It may take an additional 3-5 business days for your bank to process the refund.
Can I return sale items?
Yes, unless specifically marked as "final sale" or non-returnable.
What if my item is faulty?
Contact us immediately with photos or video evidence. We'll arrange a replacement or full refund, including return postage costs.
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.
How is my personal information used?
We use your information solely to process orders and improve your shopping experience. See our Privacy Policy for complete details.
How do I unsubscribe from marketing emails?
Click the "unsubscribe" link at the bottom of any marketing email, or contact help@nazzarfit.com.
Can I request my data be deleted?
Yes, you have the right to request deletion of your personal data. Contact help@nazzarfit.com to submit a request.
