Shipping & Delivery Policy

Does my order have tracking?

Yes. All orders placed with NazzarFit include international and domestic tracking codes, allowing you to monitor the complete journey of your product until delivery.

When will I receive my tracking code?

Your tracking code will be sent automatically to your registered email address within 3 working days after your order has been processed.

If you haven't received it within this timeframe, please get in touch providing:

  • Order number
  • Full name
  • Email address used for purchase

My tracking code isn't updating. Is this normal?

Yes. During international transit, it's common for tracking to show no updates for several days. Once your item arrives in the UK, new movements will be registered by Royal Mail or the designated courier.

Please don't worry—this doesn't mean there's a problem with your parcel.

How long will my order take to arrive?

The average delivery time is 7 to 15 working days after dispatch.

This period may vary due to:

  • Courier delays
  • Customs inspections
  • Strikes or adverse weather conditions
  • Peak demand periods (Black Friday, Christmas, etc.)

Can I change my address after placing an order?

Address changes can only be requested within 24 hours of order confirmation.

After this period, the address cannot be modified nor can the order be cancelled, as it will have already been sent for logistics processing.

I wasn't home when delivery was attempted. What happens now?

The courier will make up to two delivery attempts. If unsuccessful or if the address is in a restricted delivery area, a notice may be left for collection at your nearest depot.

If the product is returned to sender, you'll need to request a new dispatch, which may incur additional costs.

I've received a faulty product. What should I do?

Please contact us immediately via email, including:

  • Order number
  • Product name
  • Short video demonstrating the fault

After review, we'll initiate the exchange or refund process in accordance with our Returns & Exchanges Policy.

How can I contact customer support?

Our support team is available exclusively via email: help@nazzarfit.com